Returns & Refunds

We want you to love your saree. If something is wrong, we will make it right.

What is covered

• Damaged or defective items
• Wrong item delivered
• Item significantly different from the photos

What is not covered

• Minor colour variation due to phone or monitor screens — handloom looks slightly different in different light
• Sarees that have been worn, washed, altered, or had the fall/pico done
• Change of mind after the order has shipped

How to raise a return

• Record a short unboxing video when you open the parcel — it makes claims instant
• Message us on WhatsApp within 48 hours of delivery with your order number, photos and the video
• We confirm the return on WhatsApp and arrange pickup or share the return address

Refunds

• Once the saree reaches us and passes a quick check, your refund is processed within 5–7 business days
• Prepaid (UPI) orders are refunded to the same UPI ID you paid from
• Cash on Delivery orders are refunded to a UPI ID you share with us
• You can also choose a replacement or store credit instead of a refund

Cancellations

• Orders can be cancelled free of charge any time before they ship — just message us on WhatsApp