Refund & Cancellation Policy

This policy covers Insaa.app subscription fees. Purchases made on an individual seller's store are between the buyer and that seller and are governed by the policies published on that store.

Cancellation

• Plans are prepaid monthly with no auto-debit, so there is nothing to cancel — if you do not renew, your store simply moves to the free plan at the end of the paid period
• Your store, products and data are not deleted when a plan lapses

Refunds

• Duplicate or erroneous subscription payments are refunded in full — contact us within 7 days
• If a technical failure on our side prevents you from using a paid feature for a prolonged period, contact us and we will refund or extend the period
• Approved refunds are processed to the original payment method within 5–7 business days

How to reach us

• WhatsApp: +91 97461 70617
• We reply within one business day